Ensora Rehab Therapy Ideas Portal
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Status Future consideration
Categories Schedule
Created by Guest
Created on Oct 4, 2018

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Change email address that reminders and documents are sent from

When patients receive an appointment reminder in their email or an invoice/therapy document, the email comes from “Fusion Automated Email”. Have it changed to the clinic's name. Patients sometimes overlook the reminders and emails because they don't know about Fusion and thought the email was spam.
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    • Guest
      Reply
      |       Jan 29, 2024
      It would be great if our emails reminders said they were from our clinic. Patients seem to be confused when they say Fusion.
    • Jennifer D
      Reply
      |       Jan 19, 2022
      When we send a secure email have it come from the clinic name or the person sending it so the recipient knows who its coming from. People often don't know who Fusion is so they don't open the message.
    • Guest
      Reply
      |       Nov 18, 2021
      Allow me to when send the invoice to my clients have the name of my clinic to show as a sender instead of "fusion automated email". When I the clients receive the email from "fusion automated email" as a sender, many clients delete the email before even reading it or the email goes to spam folder. It would be much better if the clinic name shows as a sender. Thank you!