We need an API that will let us easily read data about patients and schedules so that we can automate some communications.
Just as an example, if we want to maintain an email newsletter list to each office, with an API I can make sure the list is always up to date in the tool. Removing patients as they are rolled off the schedule, adding new patients.
In the event of a weather closure for snow, having API would let me read all of the contact information for patients that day and then automate a phone call using Twilio to notify them of the closure.
The real key is being able to use some simple code to get to the information. The reports feature is excellent and I think that the simplest way to bridge the gap would be to provide a link where a generated report CSV could be downloaded using an API key. That ability to get new information every day would address most use cases.