If a caregiver makes a payment online on the patient portal, allow that payment to be directly applied to that invoice so it's less manual work for us figuring out which invoice it should go to.
We get a lot of online payments that don't get linked to an outstanding invoice so when we run and print new invoices old payments get attached to new invoices in error. It would be helpful if there was an option for the parents to select an invoice to attach their payment to when they are making the online payment and it would also be helpful if there was a button on the billing side next to the generate invoices button to attach unlinked payments to outstanding invoices.
When a patient pays through the portal, all invoices should show up so patients can click individually which ones to pay so that they can be marked paid immediately.
When a patient logs into the patient portal, can all of their individual invoices show up so that they can click on one or all and make a payment for the total amount but have it link to the invoices so that they are marked paid...eliminating the need to assign portions of a total payment to each invoice. This is very labor intensive and confusing for patients. Thanks!
