Allow me the option to submit a claim with attachments, such as the supporting documentation (e.g. document, home activities). Sending this information all together will save time and reduce potential mistakes with mismatching items.
As of now, the remits for a primary claim are not attached to the secondary claims. This creates a problem with several payers who require this specific document to adjudicate the secondary claim. Our only option is to MAIL the secondary claim because the payers do not have the ability in their portals for us to upload documents. Not only is this inconvenient for us, it creates a significant delay in claims processing and payment which is the primary reason we chose to go with Fusion. Fusion needs be able to attach these documents and not just rely on the information added in the adjudication tab.
We need to be able to tell insurance companies that additional documentation will be provided in reference to the claim being submitted. Ideally, we would also be able to send that documentation along with the claim submission. The records most often needing to be sent are the primary payer's EOB and the daily note connected to the claim.
From what the insurance representatives have said, other EMR's have a checkbox (or similar) that indicates records will be sent via mail or fax.
